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Do to the nature of the shipping process elev8ed is not responsible for the replacement of broken products glass or other products sent via mail. Fluctuation in changing temperatures can cause stress cracks and fractures in glass. Warmer temperatures can cause live resins and other concentrates to warm and thin, causing them to leak and become damaged. Cooler temperatures can cause live resins and other concentrates to solidify causing carts or pens to become clogged. We can not control the handling of a package while it is in transit, rough and unethical handling should be taken up with the delivery service.
If you receive a clogged cart or pen, please allow for the concentrate to warm and thin before reporting it to be broken.